Service Level Agreement (SLA)
Availability Service Credits
1. Availability Commitment
anyIP.io commits to making its proxy services available 99.9% of the time during each calendar month, excluding scheduled maintenance windows and circumstances beyond our reasonable control (e.g., force majeure events, third-party service outages, and denial-of-service attacks).
2. Measurement
Availability is measured based on successful connection attempts through anyIP.io’s infrastructure, as monitored externally by a third-party service provider (e.g.,
status.anyip.io, which utilizes Residential Proxies & Mobile Proxies for monitoring).
3. Service Credits
If availability falls below the committed level in a given month, you may be eligible for service credits as outlined below:
| Monthly Uptime Percentage |
Service Credit |
| < 99.9% – ≥ 99.0% |
10% of monthly fee |
| < 99.0% |
20% of monthly fee |
4. Requesting Credits
To receive a service credit, you must submit a written request to anyIP.io Support (
support@anyip.io) within
30 days of the incident. The request must include dates, times, and a description of the issue.
5. Limitations
- Service credits are applied only against future payments for the applicable service.
- Credits cannot exceed 20% of the monthly fee for the affected service, and the total credits cannot exceed $2,000.
- This SLA does not apply to free trial accounts.
