Skip to main content
anyIP accepts payments in cryptocurrency with NowPayments. Most issues with “I paid but my traffic didn’t arrive” are due to one of these reasons:
  • The wrong asset was sent.
  • The wrong network was selected.
  • The amount that arrived was lower than the checkout amount.
  • The same pay-in address was reused.
How to pay correctly and what to send us if payment isn’t credited

​
Payment methods

anyIP accepts card and crypto payments. You select the payment method at checkout when you buy a plan or a top-up. Card payments are covered by the 14-day refund policy and crypto payments are not. See Crypto payments are not refundable.

​
How to pay with crypto

  1. Open the checkout at https://anyip.io/account/#/plans or click + Buy Traffic in the dashboard header.
  2. Choose the amount of GB you want to buy.
  3. Select Crypto as the payment method. You are sent to the NowPayments checkout.
  4. In the NowPayments checkout, select the token and network you intend to use.
  5. Send the exact amount shown, using the same token and network you selected.
  6. Keep the NowPayments Order ID and your wallet’s TXID until the balance appears in your dashboard.
Send using the asset and network prompted at checkout. Send USDT if you choose USDT. Send USDC if you choose USDC. If your payment does not match what you selected, it will not be auto-paid.

​
Select the correct token and network

Supported assets and networks are shown in the NowPayments checkout after you initiate a crypto payment. Networks depend on the token selected. For instance, Solana is supported by USDT but you will need to choose that pairing initially. Choose a chain that supports USDT first if your order only accepts USDC and you wish to pay with USDT. You can also check supported assets and networks on the NowPayments status page: https://nowpayments.io/status-page. A token on two networks is two different payment methods. Two tokens on one network count as separate methods as well. Compare the token AND network to your wallet/exchange.

​
Paying with USDT TRC20

You may not see TRC20 displayed on your checkout. To pay using USDT TRC20, choose USDT and select the Tron network. Send USDT (not TRX) from your TRC20 network wallet.
Sending the wrong asset (for example, USDT to a TRX pay-in address) can result in lost funds. Crypto payments are not refundable. See Wrong asset or wrong network sent below.

​
Send the exact amount shown at checkout

Pay the amount that is displayed on your checkout page for the amount of bandwidth you are purchasing. AnyIP does not charge the payment provider fee, they do. The fee they charge changes from payment to payment. It is included in the amount shown at checkout. Please do not add a handling fee in addition to the amount shown. Your wallet or exchange may assess its own network or withdrawal fee. When it subtracts that fee from the amount you’re sending, less will arrive at your order than you specified. For instance, your payment of 25 USDT could arrive as approximately 21 USDT after the fee has been subtracted. Ensure that the amount received at the pay-in address is equal to what’s reflected at checkout. If your wallet subtracts its fee from the amount being transferred, include that fee in your payment amount.

​
Partially paid orders

If less than the checkout amount arrives, NowPayments marks the order as partially paid and it is not credited automatically. You can see this status by entering your Order ID or TXID on https://nowpayments.io/status-page. For example, an order with a checkout amount of 84.455781 USDT that received 82.95781 USDT is recorded as partially paid, even though the difference is small. If your payment is short, contact support with the details listed in What support needs to locate your payment. The billing team reviews it manually. A short payment may be credited on a proportional basis. For example, a partial 13.57 of a 23.76 order credits the matching share of GB. In some cases the billing team has activated the full plan as a one-time exception. Neither outcome is guaranteed, and future short payments may not be accepted or prorated. To avoid issues, send the full checkout amount.

​
Always generate a fresh payment order

Each payment must be accompanied with its own new payment order and pay-in address. Never send money to a prior payment order’s pay-in address. If your first order expires, use NowPayments checkout again to create another pay-in address. Refresh the page before starting another payment to get a new address. Trying to use the same pay-in address twice is a common cause of a payment not posting. In the event you sent funds to the same address twice, please clear your anyIP dashboard cache. Sometimes the balance will show up after you do this. If it doesn’t please reach out to us with the following information.

​
Expired orders

Crypto payment orders have an expiration date. Sending a screenshot marked “expired” only tells support that your order timed out. It doesn’t allow support to find your payment. If you completed payment prior to expiration, support can still track the transaction by TXID/TRX hash. Send that instead of a screenshot showing expired.

​
What support needs to locate your payment

If you reach out to Support regarding a lost credit. Mention you paid crypto. Be sure to include:
  • The TXID, also called the TRX hash. This is the transaction hash from your wallet, usually a long alphanumeric string. A payment receipt or screenshot is not the TXID.
  • The token you sent (for example, USDT, USDC).
  • The network you used (for example, Solana SOL, TRON, BSC, ETH).
  • The NowPayments Order ID, if you have it.
  • The email address on your anyIP account.
Paste your TXID as text (not a screenshot) so we can search the blockchain. If you sent more than one payment, include multiple TXID/token/network sets, one for each payment. Each payment will be verified on the blockchain separately. You can check the payment status yourself with your NowPayments Order ID or TXID on the status page: https://nowpayments.io/status-page.

​
Manual activation when a payment is not credited

If your traffic hasn’t shown up, email support with your TXID, token, network, and Order ID. Include this information even if you sent the correct asset on the correct network. We’ll forward your transaction to the billing team. The billing team will manually review the transaction and credit your account. Our billing team is located in Europe. Their hours of operation are 8 AM to 5 PM GMT. Most cases are resolved within 24 hours. Since the billing team does not work weekends, cases submitted over the weekend may take longer to resolve. Once payment has been confirmed by the billing team, please log into your dashboard and refresh to see your balance credited. Confirmation time for Crypto can vary based on network congestion as well as which currency you pay with. As long as you sent enough within the order window it will confirm, this includes transaction fees.

​
Wrong asset or wrong network sent

Cannot automate payment if you do not have the correct asset / network selected for that order. Actual examples:
  • TRX sent when the order expected USDT.
  • USDD sent instead of USDT.
  • USDT sent on Solana to an order for USDC on Solana.
  • USDT sent on BSC to an order for a different network.
Send support the TXID, the asset you actually sent, and the network you actually used. In some cases the billing team can convert the received asset to its equivalent value and credit the matching GB. For example, a TRX payment worth about $31.69 was credited as about 10 GB, not the 30 GB the order was for. This is a manual review and is not guaranteed. Crypto payments are not refundable, so there is always a risk of losing funds when the wrong asset or network is used. See the return policy. To prevent this, only send the asset you chose at checkout, on the network you chose. If you would like to pay with a different asset, create another payment order for that asset.

​
Crypto payments are not refundable

The 14-day money-back guarantee applies to credit card payments only. Crypto payments are final and are not covered by the refund policy. If you want the ability to request a refund, pay by card at https://anyip.io/account/#/plans.