Account closure
When you request account deletion. Support will close your account and once your account is closed:- The account can no longer connect to the proxies.
- Your proxy credentials will no longer work.
Request account closure
1
Contact support from the dashboard
Open a conversation with support from your dashboard. Send the request from the email address on your account, or include that email in your message so support can find the account.
2
Confirm the request
Support may ask why you are closing the account. Answering is optional and does not affect the request. Support then asks you to confirm before they disable the account.
3
Support disables the account
Once you confirm, support disables the account. From that point, your proxy credentials stop connecting.
Before you close your account
Closing the account does not refund any payment. If a recent card payment is still inside the 14-day refund window and you want a refund, ask for it separately. Crypto payments are non-refundable. See Billing & Data for the full rules.What you can remove yourself
Some items can be managed directly in the dashboard:- Proxy profiles. You can delete a proxy profile from the Proxies page. See Delete a profile.
- Proxy users. A proxy user cannot be deleted. You can disable it or change its password from the Proxy users tab. See Activate a disabled proxy user.