How We Count Data
- Download + Upload: We count both incoming and outgoing traffic.
- Headers: HTTP headers count toward data usage (usually negligible, but non-zero).
- Failed Requests: If the request reaches our server and we attempt to fetch it, data is counted, even if the destination site returns a 404 or 500.
Refunds
Whether a payment can be refunded depends on how you paid.Card payments
Card payments are covered by a 14-day refund policy. You can request a refund within 14 days of the payment. After 14 days, that payment is no longer eligible.This is the money-back guarantee referenced on the pricing page.Crypto payments
Crypto payments are non-refundable. This applies regardless of how much bandwidth you have used.How the refund amount is calculated
Approved card refunds are issued for the full amount of the eligible payment. The refund is not prorated by how much data you used, so a partial refund based on remaining bandwidth is not available.Refund timeline
After the billing team processes an approved card refund, the amount reflects in your account within 2-3 business days at most. The billing team is based in Europe and is available from 8 AM to 5 PM GMT. Refund requests outside those hours are handled when the team is next available.How to request a refund
Contact support through the dashboard with the email on your account. Support reviews the request and, for eligible card payments, forwards it to the billing team for processing. If you do not know the email on your account, see the next sectionFind a subscription when you do not know the account email
Card payments for anyIP are processed by Paddle and appear on card statements aspaddle.net* anyip. Every subscription is linked to the email address of an anyIP account, so support and the billing team locate a payment through that email or through the payment details.
A statement line with only the merchant name, amount, and date is usually not enough to find the payment.
What support needs to locate the payment
Send support one of the following:- The email address on the anyIP account. If you are not sure which one you used, list every email address you may have signed up with.
- The payment ID, transaction ID, or order number from the payment receipt. The receipt is sent by email when the payment is made, so search your mailboxes for it.
- The name of the cardholder.
- The last 4 digits of the card.
- The name of the issuing bank.
- The date and amount of the charge.
- A proxy username you used.
- The tool you used the proxy with, such as an anti-detect browser.
Support never asks for your full card number, CVV, PIN, or password. Only share the details listed above.
Cancel the subscription or recover access
When you contact support, say whether you want to cancel the subscription or recover access to the account. Support escalates the request to the billing team, which searches for the payment. The billing team is based in Europe and is available from 8 AM to 5 PM GMT. If the payment is located and you ask for a refund, the request follows the card refund rules above. To recover access instead, see Account Access Troubleshooting.Keep track of active subscriptions
A subscription keeps renewing until it is canceled. If an ongoing subscription is left active, anyIP has no way to know you no longer intend to use it unless you contact support. Keep access to the email on your account, keep your payment receipts, and check your active subscriptions regularlyThe Rollover Rule 🔄
Does unused data roll over? Yes, but there is a rule. You must renew your subscription within 7 days of its expiration date to keep your rolled-over data.Rollover also works when changing plans
Unused data can roll over when you renew on the same plan, upgrade, or downgrade. The important condition is not the plan size, but the renewal timing.“Top-up” vs. “Renew”
It is crucial to understand the difference between these two buttons in your dashboard:1. Top-up (Add Data)
- What it does: Adds GBs to your current plan.
- Expiration: Does NOT extend your expiration date.
- Use case: You ran out of data but still have 15 days left on your subscription.
2. Renew (Extend Time)
- What it does: Resets your cycle and extends your access time.
- Expiration: Adds 30 days (or your plan duration) to the expiration date.
- Use case: Your plan is about to expire (or has expired).
Plans, trials, and refunds
This section answers the most common pre-purchase questions.Is there a free trial, promo code, or loyalty discount?
No. We do not offer free trials, promo codes, test tokens, or loyalty discounts at this time. This applies to new and existing customers. The Micro Plan is the way to try the service with minimal commitment. When you pay by credit card, the 14-day refund policy covers unused data, so you can test the proxies and request a refund if they do not meet your needs.What is the Micro Plan?
The Micro Plan is our smallest plan. It includes 5 GB of traffic for $25 per month. It is the minimum starter option. You cannot buy a smaller amount such as 1 GB, 2 GB, or 3 GB, and there is no separate testing allowance below 5 GB.Can I buy just 1 GB, 2 GB, or 3 GB to start?
No. Without an active subscription, you cannot purchase a standalone amount of data. The smallest plan you can buy is the Micro Plan with 5 GB. Top-ups, which add GB to an existing plan, are only available once you have an active subscription. They cannot be used to buy a small starter amount on their own.Can I buy a 60-day plan instead of monthly?
No. Subscriptions are billed monthly. To keep using the service, maintain an active subscription. Unused data can still roll over if you renew within the 7-day window described above.If you expect higher usage and want a better per-GB rate, an Enterprise plan is available. See the full plans at anyip.io/pricing.What does the refund policy cover?
We offer a 14-day money-back guarantee for unused data on plans paid by credit card. If the proxies do not work for you, contact support and we will review your case. When a refund is approved, the amount usually appears in your account within 2 to 3 business days.🕵️♂️ “Why did my data disappear?”
We often hear: “I just bought 20GB and it’s gone in 2 hours, but I didn’t scrape anything!” Here are the most common culprits for “Ghost Usage”:1. Browser Background Processes
If you are running a full browser (Chrome/Firefox) via Selenium/Puppeteer:- Auto-Updates: Chrome might silently download a 200MB update.
- Syncing: Browser sync, extensions updating, and telemetry can consume massive data.
- Images & Video: Loading
instagram.comcan consume 5-10MB per page load if you don’t block images/video. - Local AI Models: Chrome/Chromium app might now silently download a 4-5GB local AI model without user notification or consent.
2. The “While True” Loop
A common coding error is a retry loop without a delay.- Code:
while error: retry() - Result: Your script fires 10,000 requests per second for an hour, burning 10GB of data on error pages alone.
3. Compromised Credentials
If you shared youruser_ID:password with a team member or pasted it in a public GitHub repo, someone else might be using your traffic.
- Fix: Change your proxy password immediately in the Dashboard.