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90% of support tickets are solved by checking these common issues. Please review this checklist before waiting for an agent.

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⚠️ Common Mistakes (Read This First!)

Before diving into specific errors, check if you’re making one of these frequent mistakes:
The Top 5 User Errors
  1. Wrong Port for Auth Method
    • Using Port 1080 with IP Whitelisting? Won’t work. Use your custom port (2000-2999).
    • Using Port 2000 with User/Pass auth? Won’t work. Use Port 1080.
  2. Forgot to Save IP Whitelist
    • You added your IP but didn’t click the 💾 Save icon. Your config isn’t active.
  3. Commas in Software That Doesn’t Support Them
    • Some tools (routers, old bots) reject commas in usernames.
    • Fix: Use pipes instead: user_XXXX|country_US instead of user_XXXX,country_US
  4. Running a VPN at the Same Time
    • VPN + Proxy = Double-hop = Timeout. Turn off your VPN.
  5. Dynamic IP Changed (IP Whitelisting)
    • Your home IP changed after a router restart. Update it in the Dashboard.

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Error: 407 Proxy Authentication Required

This is the #1 error users encounter. It means your credentials are being rejected.

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Cause 1: Port Mismatch

Auth MethodCorrect PortWrong Port
User/Pass (user_XXXX:password)10802000-2999
IP Whitelisting (no password)2000-2999 (your custom port)1080
Fix: Double-check which authentication method you configured in the Dashboard, then use the matching port.

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Cause 2: IP Whitelist Not Saved or Outdated

If you’re using IP Whitelisting:
  1. Go to Dashboard > Proxies.
  2. Click “Get Proxy Details” > “IP Whitelisting” tab.
  3. Verify the IP listed matches your current IP (check at ip-api.com).
  4. Click the 💾 Save icon again to be sure.

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Cause 3: Wrong Password

If using User/Pass auth:
  • Did you copy the full password? (Some passwords have special characters that get cut off.)
  • Try resetting your proxy password in the Dashboard.

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Error: Connection Refused or Connection Timed Out

This means the proxy server is blocking you before authentication even happens.

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Check 1: Is Your Plan Active?

  1. Go to Dashboard.
  2. Hard Refresh (Ctrl+F5 / Cmd+Shift+R) to clear cache.
  3. Check: Is your subscription Expired?
Fix: Renew your subscription.

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Check 2: Do You Have Data Left?

Look at your data usage bar.
  • Even being 1MB over quota will block all connections immediately.
  • Does it say “Over Quota”?
Fix: Buy a Top-up to add more GB.

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Check 3: Are You Using the Right Port?

  • Valid ports: 1080/443 (User/Pass) or 2000-2999 (IP Whitelist).
  • Invalid ports: 80, 8080 — these won’t connect.

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Check 4: VPN Conflict

Are you running a VPN (NordVPN, ExpressVPN, etc.)?
  • Problem: VPN + Proxy creates a “double-hop” that usually times out.
  • Fix: Turn off your VPN and try again.

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Error: peer_not_found

This error only appears if you’ve enabled the sessreplace_false flag. What it means: Your sticky session’s IP went offline, and you told us NOT to auto-replace it. Fix:
  1. Remove the sessreplace_false flag to allow auto-replacement.
  2. Or, change your session name to get a new IP (e.g., session_abc → session_abc2).

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Why Is My Proxy Slow?

Mobile 4G/5G networks naturally fluctuate. Some slowness is expected.

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Check 1: Are You Targeting a Far-Away Region?

Are you in Europe connecting to country_US? Physics dictates this will be slower. Fix: Remove the country/region flag to test raw speed, or use a closer region.

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Check 2: Are You Stuck on a Slow Device?

If you’re using a Sticky session (session_abc), you might be routed to a slow peer. Fix: Change the session name to jump to a new device:
  • session_profile1 → session_profile1_v2 = Instant new IP.

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Check 3: Are You Using the Closest Server?

By default, portal.anyip.io auto-routes to the nearest server. But you can force a specific region:
Your LocationUse This Server
Americasportal-na.anyip.io
Europe / Africaportal-eu.anyip.io
Asia / Oceaniaportal-as.anyip.io

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Why Did My Sticky IP Change?

“Sticky” is NOT “Permanent.” We use real peer devices (phones, home routers), not datacenter servers. Real people turn off their phones or lose signal.
  • If the peer goes offline: We automatically rotate you to a new IP in the same location.
  • Max duration: Up to 7 days, but can be shorter.
This is expected behavior, not a bug.

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Why Can’t I Access PayPal / Banks / Government Websites?

This is intentional. To prevent fraud and protect our network reputation, we block access to high-risk and sensitive websites, including major financial institutions and government/public-sector services.

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Financial Institutions (PayPal / Banks)

We block access to major banking and financial institutions. Blocked sites include: PayPal, Stripe, Bank of America, Chase, HSBC, and similar.

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Government / Public-Sector Websites

We also block access to certain government and public-sector websites (depending on the country), such as:
  • Tax portals
  • Immigration / visa portals
  • Social security / benefits portals
  • Government ID / authentication services
  • Other official public-sector services
These restrictions are strict and cannot be removed.

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Why is Email Traffic Blocked?

For security reasons, we do not allow any email related traffic. Our network is not intended for mailing activities, and the following ports are permanently blocked:
  • Port 25 
  • Port 465
  • Port 587
  • Port 2525
If your use case requires sending emails, you will need to use a dedicated email infrastructure provider.

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Still Stuck?

If none of the above solved your issue:
  1. Check status.anyip.io to see if there’s an outage.
  2. Contact support with:
    • Your User ID (e.g., user_XXXX)
    • The exact error message
    • The command or code you’re running