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90% of support tickets are solved by checking these common issues. Please review this checklist before waiting for an agent.

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⚠️ Common Mistakes (Read This First!)

Before diving into specific errors, check if you’re making one of these frequent mistakes:
The Top 5 User Errors
  1. Wrong Port for Auth Method
    • Using Port 1080 with IP Whitelisting? Won’t work. Use your custom port (2000-2999).
    • Using Port 2000 with User/Pass auth? Won’t work. Use Port 1080.
  2. Forgot to Save IP Whitelist
    • You added your IP but didn’t click the 💾 Save icon. Your config isn’t active.
  3. Commas in Software That Doesn’t Support Them
    • Some tools (routers, old bots) reject commas in usernames.
    • Fix: Use pipes instead: user_XXXX|country_US instead of user_XXXX,country_US
  4. Running a VPN at the Same Time
    • VPN + Proxy = Double-hop = Timeout. Turn off your VPN.
  5. Dynamic IP Changed (IP Whitelisting)
    • Your home IP changed after a router restart. Update it in the Dashboard.

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Error: 407 Proxy Authentication Required

This is the #1 error users encounter. It means your credentials are being rejected.

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Cause 1: Port Mismatch

Auth MethodCorrect PortWrong Port
User/Pass (user_XXXX:password)10802000-2999
IP Whitelisting (no password)2000-2999 (your custom port)1080
Fix: Double-check which authentication method you configured in the Dashboard, then use the matching port.

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Cause 2: IP Whitelist Not Saved or Outdated

If you’re using IP Whitelisting:
  1. Go to Dashboard > Proxies.
  2. Click “Get Proxy Details” > “IP Whitelisting” tab.
  3. Verify the IP listed matches your current IP (check at ip-api.com).
  4. Click the 💾 Save icon again to be sure.

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Cause 3: Wrong Password

If using User/Pass auth:
  • Did you copy the full password? (Some passwords have special characters that get cut off.)
  • Try resetting your proxy password in the Dashboard.

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Error: Connection Refused or Connection Timed Out

This means the proxy server is blocking you before authentication even happens.

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Check 1: Is Your Plan Active?

  1. Go to Dashboard.
  2. Hard Refresh (Ctrl+F5 / Cmd+Shift+R) to clear cache.
  3. Check: Is your subscription Expired?
Fix: Renew your subscription.

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Check 2: Do You Have Data Left?

Look at your data usage bar.
  • Even being 1MB over quota will block all connections immediately.
  • Does it say “Over Quota”?
Fix: Buy a Top-up to add more GB.

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Check 3: Are You Using the Right Port?

  • Valid ports: 1080/443 (User/Pass) or 2000-2999 (IP Whitelist).
  • Invalid ports: 80, 8080 — these won’t connect.

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Check 4: VPN Conflict

Are you running a VPN (NordVPN, ExpressVPN, etc.)?
  • Problem: VPN + Proxy creates a “double-hop” that usually times out.
  • Fix: Turn off your VPN and try again.

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Error: peer_not_found

This error only appears if you’ve enabled the sessreplace_false flag. What it means: Your sticky session’s IP went offline, and you told us NOT to auto-replace it. Fix:
  1. Remove the sessreplace_false flag to allow auto-replacement.
  2. Or, change your session name to get a new IP (e.g., session_abc → session_abc2).

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Why Is My Proxy Slow?

Mobile 4G/5G networks naturally fluctuate. Some slowness is expected.

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Check 1: Are You Targeting a Far-Away Region?

Are you in Europe connecting to country_US? Physics dictates this will be slower. Fix: Remove the country/region flag to test raw speed, or use a closer region.

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Check 2: Are You Stuck on a Slow Device?

If you’re using a Sticky session (session_abc), you might be routed to a slow peer. Fix: Change the session name to jump to a new device:
  • session_profile1 → session_profile1_v2 = Instant new IP.

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Check 3: Are You Using the Closest Server?

By default, portal.anyip.io auto-routes to the nearest server. But you can force a specific region:
Your LocationUse This Server
Americasportal-na.anyip.io
Europe / Africaportal-eu.anyip.io
Asia / Oceaniaportal-as.anyip.io

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Why Did My Sticky IP Change?

“Sticky” is NOT “Permanent.” We use real peer devices (phones, home routers), not datacenter servers. Real people turn off their phones or lose signal.
  • If the peer goes offline: We automatically rotate you to a new IP in the same location.
  • Max duration: Up to 7 days, but can be shorter.
This is expected behavior, not a bug.

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Why Can’t I Access PayPal / Banks / Government Websites?

This is intentional. To prevent fraud and protect our network reputation, we block access to high-risk and sensitive websites, including major financial institutions and government/public-sector services.

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Financial Institutions (PayPal / Banks)

We block access to major banking and financial institutions. Blocked sites include: PayPal, Stripe, Bank of America, Chase, HSBC, and similar.

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Government / Public-Sector Websites

We also block access to certain government and public-sector websites (depending on the country), such as:
  • Tax portals
  • Immigration / visa portals
  • Social security / benefits portals
  • Government ID / authentication services
  • Other official public-sector services
These restrictions are strict and cannot be removed.

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Still Stuck?

If none of the above solved your issue:
  1. Check status.anyip.io to see if there’s an outage.
  2. Contact support with:
    • Your User ID (e.g., user_XXXX)
    • The exact error message
    • The command or code you’re running