⚠️ Common Mistakes (Read This First!)
As a first step, check these common oversights before focusing on specific issues.Proxy not working checklist
Use this checklist when you have no internet on your proxy, websites won’t open, a node check or proxy check fails, all your proxies suddenly stop at the same time, or you experience slow performance or frequent disconnects. Run through the steps in order, as every step eliminates one possible cause.1
Check the status page
Open status.anyip.io to see whether there is an ongoing incident and to compare system latency. If an incident is listed, the team is already working on it, and connections return once it is resolved. If the status page shows the system operating normally, continue with the next steps.
2
Confirm your subscription, data, and proxy user
You need an active subscription and GB remaining to connect. If either is missing, every proxy fails, including newly generated ones. See Generated Proxy Configs or Nodes Don’t Work.Also check that the proxy user is not disabled. On the Proxies page, open the Proxy users tab and activate the proxy user from its option menu. A profile built from a disabled proxy user fails the connection test even when the account has data.
3
Copy the full proxy username
Copy the complete proxy username from the profile on the Proxies page, including every flag, for example:A username such as
user_XXXX with no flags has no country, targeting, or sticky session. Without a session_ flag the proxy rotates and can use a different IP on each request. To keep the same IP, create the proxy from + Add Profile, select the location and a sticky session, and copy the generated proxy from the profile.4
Test the proxy from the command line
Testing outside your app shows whether the proxy itself works. On Windows, press To test SOCKS5 instead of HTTP:A working proxy returns the proxy IP with its location and ISP. If you get an error, keep a screenshot of the full output for support.
Windows + R, type CMD, and click OK to open Command Prompt. On Mac or Linux, open Terminal.Paste this command with your own username and password, then press Enter:5
Retry on port 443 if port 1080 fails
If the test on port If
1080 shows “Unable to connect”, run the same command on port 443:443 works and 1080 does not, something on your local setup is blocking port 1080. Common causes are a firewall, VPN, antivirus, ISP, or another network restriction. Disable the application or firewall rule that blocks the port and test again. You can keep using port 443 in the meantime, since both ports accept username/password authentication.6
Get a new IP
If the test fails with an error such as
curl: (97) connection to proxy closed, or the IP is slow, move to a new peer. Change the session name in your username, for example from session_abc123 to session_test1. The rest of the flags stay the same, so you get a new IP with the same targeting.You can also rotate without editing the username by using the IP change URL:- Open the Proxies page.
- Click the profile you want to use.
- Scroll to the last section and turn on Use IP change URL.
- Find the URL in the table below that option.
7
Test from another device or network
If the proxy fails on one computer, test it on a different device and a different network, such as a mobile hotspot. If several computers on the same network fail and the hotspot works, the restriction comes from the local network or ISP, not from the proxy.
8
Check the app or browser
If the command line test returns an IP but your app still shows no internet, the problem is in the app configuration. See Proxy works in the terminal but not in your app.
Proxy works in the terminal but not in your app
A passing curl test indicates both your proxy and network are functioning properly. If your anti-detect browser/app continues to fail using the same username/password:- Delete the current profile in the tool and create a new one, then enter the proxy again. An older profile configuration can cause the failure.
- In AdsPower, change the IP checker from IP2Location to IP-API.com and run the check again.
- Test the same proxy in another anti-detect browser to see whether the problem is specific to one tool. Setup guides for each tool are in Integration Guides.
- Verify the assigned IP and location at ip-api.com/json. This is the IP checker support uses to confirm proxy location and connection details.
Why one peer is slow or offline
anyIP peers traffic through real device peers. Performance & availability differs from peer to peer. Why would two locations right next to each other experience this? One user can log on and another user feet away fail to log on at a different peer. Mobile proxies can vary in speed as well. Speed is based on peer network capacity, plan and carrier. If a peer is slow or dropping rotate to a new IP with a different session name or the IP change URL. You may get a better connection from another peer.Connecting from a shared IP
If many people share your IP address (Such as with VPNs or many ISPs who share one IP across customers), your traffic may become bogged down or dropped before it reaches the anyIP network. Adjusting anyIP nodes will not resolve congestion of this type. By obtaining a dedicated IP address from your Internet Service Provider or VPN provider, your traffic will have its own dedicated IPError: 407 Proxy Authentication Required
Your credentials are being rejected. This is the most frequent mistake made by users.
Cause 1: Port Mismatch
Ensure the authentication method in your Dashboard corresponds with the port you are using.
Cause 2: IP Whitelist Not Saved or Outdated
Using IP Whitelisting?- Go to Dashboard > Proxies.
- Click “Get Proxy Details” > “IP Whitelisting” tab.
- Verify the IP listed matches your current IP (check at ip-api.com).
- Click the 💾 Save icon again to be sure.
Cause 3: Wrong Password
Using User/Pass authentication?- Did you copy the full password? (Some passwords have special characters that get cut off.)
- Try resetting your proxy password in the Dashboard.
Generated Proxy Configs or Nodes Don’t Work
When you’re unable to connect to proxies via the Proxy List Generator (or pasted node/config information), the problem is likely due to billing, not settings. The generator will produce valid-looking lines even if your account can’t connect. First, check the following two items:- Is your subscription active? An active subscription is required to use the proxies. If your subscription has expired, all generated configs and nodes will fail.
- Do you have GB remaining? Even with active time, 0GB or being over quota blocks every connection.
Generated config looks fine but won’t connectA generated line such as
portal.anyip.io:1080:user_XXXX,type_residential,country_US,session_...:PASSWORD is still produced when your plan is expired or out of data. Confirm your subscription is active and has GB before debugging the proxy string.Error: Connection Refused or Connection Timed Out
This indicates that the proxy server is preventing access before any authentication occurs.
Check 1: Is Your Plan Active?
- Go to Dashboard.
- Hard Refresh (
Ctrl+F5/Cmd+Shift+R) to clear cache. - Check: Is your subscription Expired?
Check 2: Do You Have Data Left?
Take a look at your data usage bar.- Even being 1MB over quota will block all connections immediately.
- Does it say “Over Quota”?
Check 3: Are You Using the Right Port?
- Valid ports:
1080/443(User/Pass) or2000-2999(IP Whitelist). - Invalid ports:
80and8080do not connect.
1080 fails but 443 works, see the port step in the Proxy not working checklist.
Check 4: VPN Conflict
Have you enabled a VPN (such as NordVPN, ExpressVPN, etc.)?- Problem: VPN + Proxy creates a “double-hop” that usually times out.
- Fix: Turn off your VPN and try again.
Account Blocked or Paused
If your account appears as blocked or paused from the dashboard, the most common cause is an expired subscription. When your subscription expires your account will get paused and you will lose access to your proxies even if you have GB left. Solution:- Renew at https://anyip.io/account/#/plans. If you renew within 7 days of expiration, your remaining GB rolls over.
- If you topped up instead of renewing, the account stays inactive. Renew to extend the subscription.
- If the account is past due, you may be limited to pausing only until it is reactivated. Contact support if you cannot renew or change your plan.
Error: peer_not_found
This error only occurs if the sessreplace_false flag is set.
Reason: IP of specified sticky session is offline. You have elected not to replace it automatically.
Solution:
- Remove the
sessreplace_falseflag to allow auto-replacement. - Or, change your session name to get a new IP (e.g.,
session_abc→session_abc2).
Why Is My Proxy Slow?
Latency will be high sometimes. Speed will vary between mobile 4G/5G connections, and every real-device peer is unique.Check 1: Are You Targeting a Far-Away Region?
Are you located in Europe and connecting tocountry_US? Distance plays a factor and will slow your connection.
To more accurately gauge raw speed, deselect the country/region flag or choose a region that is near you.
Check 2: Are You Stuck on a Slow Device?
If you have Sticky session(session_abc) enabled, you might be routed to a slower peer.
To jump to another device, rename your session or use the IP changer link below:
session_profile1→session_profile1_v2= Instant new IP.
Check 3: Are You Using the Closest Server?
By default portal.anyip.io will automatically redirect you to the closest server location, however you can manually select a region.Check 4: Are You Connecting From a Shared IP?
If your own internet connection is shared with many users, congestion happens before your traffic reaches anyIP. See Connecting from a shared IP.Why Did My Sticky IP Change?
”Sticky” is NOT “Permanent.”
Devices peer to each other using real phones and home routers instead of servers hosted in datacenters. Users lose connections or go offline when they lose signal or turn their phones off.- If the peer goes offline: We automatically rotate you to a new IP in the same location.
- Max duration: Up to 7 days, but can be shorter.
Why Can’t I Access PayPal / Banks / Government Websites?
This is deliberate. We block access to fraud-prone and reputation-sensitive high-risk sites such as financial institutions and large government/public sector services sites.Financial Institutions (PayPal / Banks)
We block access to major banking and financial institutions. Blocked sites include: PayPal, Stripe, Bank of America, Chase, HSBC, and similar.Government / Public-Sector Websites
We also restrict access to various government and public-sector websites (varies by country):- Tax portals
- Immigration / visa portals
- Social security / benefits portals
- Government ID / authentication services
- Other official public-sector services
Why is Email Traffic Blocked?
We are not set up to be used as a mail server. These ports will remain blocked:- Port 25
- Port 465
- Port 587
- Port 993
- Port 2525
This is a non-exhaustive list. Other ports associated with email traffic may also be blocked or restricted.
Still Stuck?
If the problem continues after the Proxy not working checklist:- Check status.anyip.io to see if there’s an outage.
- Contact support from the dashboard with:
- The full proxy username you use, including all flags, pasted as text rather than a screenshot. Support cannot verify the configuration without it.
- The exact error message, or a screenshot of the full curl output from CMD or Terminal
- The app, anti-detect browser, or code you use to connect
- The country you are connecting from